About Sysarb

For almost 2 decades have we been pioneering the field of equal pay for nearly 20 years, leveraging data, technology, and expert analysis to champion equitable workplaces worldwide. Serving 600 clients across 80+ countries, we are committed to making a meaningful impact in promoting fair compensation practices globally. As we continue to scale and innovate, we are on the hunt for a visionary Head of Experience to join our mission-driven organization.

Position Overview:

The Head of Experience at Sysarb is a strategic role that requires a blend of creativity, leadership, and operational excellence. You will be at the forefront of crafting extraordinary experiences for our clients, overseeing a multidisciplinary team including Product Owners, Designers, and Content Creators. Your mission will be to ensure that every interaction with our brand is insightful, engaging, and above all, fosters deep customer satisfaction. We are looking for a candidate who is not only proficient in B2B SaaS but also passionate about creating a seamless, end-to-end customer journey that resonates with our ethos of equity and fairness.

Key Responsibilities:

• Pioneer the transformation of Sysarb's customer experience, ensuring it aligns with our core values and market positioning.

• Build and lead a cross-functional team from the ground up, dedicated to enhancing product, design, and content experiences.

• Design and implement innovative strategies to enhance the customer journey and drive deeper engagement with our platform.

• Establish and nurture strong, lasting relationships with clients, empowering them to champion fair pay within their organizations.

• Collaborate with senior leadership to ensure the customer experience complements our product roadmap and market expansion goals.

• Analyze customer feedback and experience metrics to continuously refine our approach and exceed customer expectations.

• Remain abreast of the latest trends in experience design and customer success within the B2B SaaS sector, applying best practices to keep Sysarb at the forefront of the industry.

Qualifications:

• Bachelor's degree in Marketing or UX/CX, or a related field (MBA is a plus)

• Proven expertise in shaping customer experience strategies in the B2B SaaS space, with a portfolio that demonstrates a customer-centric approach.

• Fluent in English.

• Demonstrable leadership in building and managing teams with a customer experience focus, driving initiatives that foster customer retention and satisfaction.

• Adeptness in utilizing customer relationship and experience analytics platforms to inform strategy and decision-making.

• An entrepreneurial mindset with the agility to adapt to a fast-evolving landscape and the initiative to take ownership of the customer experience domain.

• A strong record of conceptualizing and delivering customer experience innovations.

What We Offer:

• Competitive Compensation: For this role, our salary is targeted at 60,000 to 80,000 SEK in base. Final offer amounts are determined by factors such as experience and expertise. We take a geo-neutral approach to compensation, meaning that we pay based on job function and level, not location.

• Sysarb Equity: You will get access to Sysarb equity according to our job architecture, so you can share in Sysarb's success.

• Flexible Vacation Policy: We encourage our team to recharge when they need to.

• Leadership Opportunity: Opportunity to lead and shape a growing marketing team.

• Collaborative Culture: Be part of a dynamic and inclusive environment where your ideas and contributions make a real impact.

• Innovative Edge: Work with cutting-edge products that is making a real impact in the industry.

Sysarb is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application. We occasionally use assessments as part of our recruitment process, and we perform background checks on every candidate who qualifies for the final step of our recruitment process.

Please note that we do not accept any job applications via e-mail due to GDPR.