First Line Support

About Sysarb

Sysarb is a leading European SaaS company on a mission to make pay fair, transparent, and compliant. Our all-in-one platform helps mid- to large-sized organisations comply with the EU Pay Transparency Directive while reducing HR workload and consultancy costs. With over 600 customers across Europe, we combine powerful software with deep expertise in compensation and pay equity.

The role

As a First Line Support Specialist, you are the first point of contact for our customers and play a key role in delivering a great Sysarb experience. You help users navigate the platform, resolve issues, and ensure they get maximum value from our Structure, Analyze, and Involve modules.

This role is ideal for someone who enjoys helping others, is curious about HR tech and SaaS, and wants to grow within a product-driven, purpose-led company.

What you will do

• Act as the first point of contact for customer support inquiries via ticketing system, email and phone

• Troubleshoot and resolve common user issues related to system access, data, and functionality

• Guide customers in how to use Sysarb’s platform and features in a clear and pedagogical way

• Escalate technical or complex cases to second-line support or product teams when needed

• Document issues, solutions, and FAQs to improve internal knowledge and self-service material

• Collaborate with Customer Success, Product, and Tech teams to continuously improve the customer experience

Who you are

• You enjoy helping people and explaining things in a clear, structured way

• You are service-minded, curious, and solution-oriented

• You are comfortable working in a digital SaaS environment

• You have good analytical skills and attention to detail

• You communicate fluently in English (Swedish or another European language is a plus)

Nice to have

• Previous experience in customer support, service desk, or helpdesk (SaaS or HR tech is a plus)

• Basic understanding of HR systems, payroll, or data-driven tools

• Experience working with ticketing systems (e.g. Zendesk, Jira, Freshdesk)

What we offer

• A meaningful role in a company that promotes fairness, transparency, and trust

• Exposure to a modern B2B SaaS product used by leading European organisations

• A collaborative, friendly, and knowledgeable team

• Opportunities to grow into second-line support, customer success, or product-related roles

• Competitive salary and benefits, with flexible and hybrid working options

Interested?

Apply by sending your CV and a short motivation. We look forward to hearing from you!