Are you passionate about creating exceptional client experiences and building scalable operations in a fast-growing tech environment? Do you want to contribute to a mission-driven company that is transforming the future of pay transparency? If so, Sysarb invites you to join us as our new Head of Client Experience & Operations.

About Sysarb

Sysarb is a leading SaaS company dedicated to making workplaces fairer, more transparent, and more equitable through cutting-edge technology and advisory services. With headquarters in Sweden and clients across Europe, we help organizations create meaningful change in their compensation and benefits strategies. We are currently in a clear scale-up phase, driven by high ambitions and strong market demand, and we are looking for people who thrive in fast-paced, evolving environments.

Our team is built on high energy, entrepreneurial spirit, and a shared mission—all without external capital. We are proud to have achieved stable, sustainable growth through sound business practices and a strong financial foundation.

About the Role

As Head of Client Experience & Operations, you will play a central role in shaping how Sysarb delivers value to our clients, at scale. You will be responsible for building and leading a high-performing Delivery Organization and Technical Support function, while also acting as the bridge between our customers, product development, sales, and advisory teams. This role reports directly to the Chief Product Officer (CPO).

You will have a unique opportunity to design and implement the processes, structures, and culture that will enable Sysarb to continue growing while ensuring our clients remain at the heart of everything we do. This is a strategic and hands-on role, where you will be expected to both lead and do.

We are looking for a builder—someone who excels at creating and scaling, rather than maintaining existing structures.

Key Responsibilities

• Lead and develop Sysarb’s Delivery Organization and Technical Support team
• Drive continuous improvement of the entire end-to-end client journey, from onboarding to ongoing usage, with a focus on client satisfaction, retention, and NPS
• Build scalable processes and tools to support Sysarb’s growth ambitions
• Collaborate closely with Product, Sales, and Advisory teams to translate customer feedback into actionable product and service improvements
• Hold strategic customer meetings to gather insights and strengthen key relationships
• Lead cross-functional initiatives that enhance the overall customer experience and drive operational excellence
• Monitor and analyze key metrics, including churn, retention, and service delivery performance
• Support organizational change management and help evolve the customer-centric culture within Sysarb

About You

We are looking for someone with a strong background in SaaS, Customer Success, Service Design, or Operations who thrives in a dynamic, entrepreneurial, and fast-paced environment. You have a passion for creating outstanding customer experiences and the leadership skills to drive change across functions.

Key Qualifications:

• Minimum Bachelor’s degree in Business, Technology, or related field
• 5+ years of experience leading or scaling Customer Success, Service Delivery, or Operations teams in a SaaS or technology environment
• Strong understanding of customer journey design, NPS, retention strategies, and operational scalability
• Experience working cross-functionally with Product, Sales, and Advisory teams to improve customer outcomes
• Analytical mindset with the ability to use data to drive decisions and improvements
• Experience within Compensation & Benefits/People Analytics is a strong plus
• Natural leader with coaching skills and the ability to develop high-performing teams
• Comfortable balancing strategic thinking with operational execution
• A strong builder's mindset—driving creation and transformation, not just maintenance

Language Requirements:

• Fluency in English is required
• Proficiency in Swedish is highly meritorious but not mandatory

What We Offer

• A key leadership role in one of Sweden’s fastest-growing SaaS companies in a clear scale-up phase
• The chance to directly impact the future of equality and fairness in workplaces across Europe
• An inclusive, values-driven culture with a clear mission and a high-energy team
• Hybrid working model with flexibility and autonomy
• Competitive compensation and benefits package
• A stable and financially sound company with no external capital—growth on our own terms

Join Sysarb and help us shape a fairer future of work!